Delivery Information

How much will shipping cost?

Currently we offer free delivery in UK, it does not matter how large or small the purchase it, the delivery price is inclusive of the product prices displayed on website. 

EU Delivery Cost:
EU Shipping Cost is £10.99, anywhere outside UK but within the countries of European Union. 

Rest of the world:
Rest of the world Shipping Cost is £19.99 
Any other taxes and duties fees will increase the shipping cost.  
All the Parcels are dispatched within 2 working days, upon receipt of the payment. We use Royal Mail Tracked Service for all our parcels. If you have any query regarding delivery, feel free to contact our customer service.

Phone: 0161 2486 569

How long do I have for returning my shoe?

Under the “Distance Selling Regulations”, buyers have a period of 14 working days after the date of delivery. For returning goods please use Recorded Delivery (Signed for) service for tracking.  We cannot take responsibility for undelivered items. In the event of loss of a returned item, it is the sender's responsibility to pursue a claim. When returning items boxes may become slightly damaged in transit, however, we cannot accept returns on items where the packaging has been written on, taped up.

How do I return my item?

You have the choice to return item to our store personally or sending by mail to Ignite Shoes,173 Dickenson Road, Manchester M13 0YN.

Can I exchange my shoes?

Yes, Ignite Shoe will be happy to exchange the good, it takes 3 working days after we receive the pair and then we send you the exchanged item.  

How long does it take for a return to be processed?

After the confirmation of the good it will take 3 working day to send you other pair 

The colour of my shoe differ from the colour scene on monitor.
We try our best to give you the accurate colour and same thing in view but some time it varies dependent on your monitor resolution and colour setting.